Discover how White Label Fox designed, built, and launched KOPO - an on-demand home services app that brings house cleaning, mobile salons, and home maintenance to doorsteps across Botswana. Two apps, one admin panel, and 1K+ downloads on Google Play.
The client came to White Label Fox with a clear goal - build a handyman app like Uber for Botswana, where finding a trusted cleaner, stylist, or repair expert feels as easy as booking a ride. We delivered a complete ecosystem: a Customer App for booking, a Provider App for service professionals, and a web admin panel that keeps services, pricing, and providers in one place. Today, KOPO is live on both the Google Play Store and the Apple App Store with 1K+ downloads.
From Gaborone's busy neighborhoods to fast-growing towns, KOPO was built around how Botswana households actually book help - upfront prices, trusted local professionals, and service that comes to the door. Both the Customer App and the Provider App are live for Android and iOS users.
Botswana
Our client wanted far more than a simple booking app. Here are the toughest problems we solved while turning one idea into a complete on-demand home services marketplace.
Challenge:
House cleaning, salon treatments, and home repairs are priced and delivered in completely different ways. Forcing every service into one rigid booking form risked confusing customers and sending the wrong provider to the job.
Solution:
We built KOPO on a category-based service architecture. Each category runs its own service options, pricing rules, and provider skill tags, while sharing one login, one checkout, and one tracking system. Customers move between cleaning, beauty, and repairs without ever feeling like they switched apps.
Challenge:
Customers are inviting a stranger into their home. Without a reliable way to vet providers and show their track record, the client knew people in Botswana would hesitate to book even once.
Solution:
We designed a structured provider onboarding flow with document upload and admin approval before any provider can accept jobs. Every approved provider gets a public profile with ratings, reviews, and completed jobs, so customers know exactly who is coming before they confirm the booking.
Challenge:
Hidden charges and on-the-spot price haggling are the biggest complaints about home services. The client wanted every customer to know the exact cost before booking, with nothing added later.
Solution:
We built a pricing engine that the admin controls per service and category. The full price appears before the customer confirms, with a clear breakdown on the booking summary. Any extra work must be approved by the customer inside the app, so the final bill always matches expectations.
Challenge:
Waiting at home with no idea when the provider will show up ruins the experience. Customers needed live status updates without having to call the provider again and again.
Solution:
We added real-time booking status updates - accepted, on the way, started, and completed - backed by push notifications at every step. Customers can see their provider's live location and arrival time on the map, which cut uncertainty and made every visit feel on schedule.
We did not deliver a single app - we delivered a complete home services platform. Every product was built, connected, and launched for the Botswana market under one project.
KOPO runs on two purpose-built mobile apps, each available on Android and iOS, plus a powerful web admin panel. Customers book, providers work, and the business team manages everything from one dashboard.
Take a closer look at the interface our designers built. Every screen is tuned for fast booking, clear pricing, and live tracking - from first-time users to regular customers.
Every role gets a purpose-built app - Customer and Provider - connected in real time. Here is what ships inside each one.
Select a service, choose a convenient time, and book your appointment in minutes.
Find cleaning, mobile salon, and home maintenance services quickly from one clean home screen.
See the full cost upfront before booking - no hidden fees and no surprises later.
Book a service for right now or pick a future date and time slot.
View provider ratings, reviews, and completed jobs before you confirm any booking.
Track booking status and your provider's live arrival time without making a single call.
Pay safely through the app using the payment option that suits you best.
Rate every provider after the job to keep service quality high for everyone.
Sign up, upload documents, and start accepting jobs once the admin approves your profile.
Manage incoming service requests with a single tap - full control, no pressure.
Go online when you want and work full-time or part-time on your own schedule.
Reach every customer's address faster with built-in map navigation and live location.
Mark jobs as on the way, started, and completed to keep customers informed.
Track daily, weekly, and monthly earnings clearly from one simple dashboard.
Reach customers instantly inside the app for smooth arrival and job coordination.
See ratings and reviews after every job to keep improving your service.
A structured process took KOPO from a rough idea to a live product on the Google Play Store and the Apple App Store. Here is how we ran it, phase by phase.
If you are planning a handyman, cleaning, or multi-service app for your market, White Label Fox can get you there fast. We launch fully branded, production-ready platforms in weeks - not months.
Let's DiscussBehind KOPO is a proven, scalable tech stack - built for speed, security, and smooth growth as bookings rise across Botswana.
Flutter (Android And IOS)
Laravel (PHP)
MySQL
DigitalOcean
Google Cloud
Twilio
Tigo Pesa
Firebase
KOPO is one of many on-demand platforms we have brought to life. Explore more White Label Fox success stories - and see how the same proven products can power your brand.
