Rappi Business Model – How Does Rappi Make Money?

Rappi Business Model

Rappi Business Model – How Does Rappi Make Money?

The eCommerce sector has witnessed incredible growth, and this phenomenon shows no signs of going down. The doorstep delivery industry is poised to join the ranks of billion-dollar giants. This industry is flourishing as it seamlessly connects customers with nearby stores and makes remarkable strides in Latin America.

When we delve into the realm of Latin America’s delivery sector, one name stands out prominently – Rappi. Latin America’s super-app has met and exceeded customers’ regular and periodic needs through online platforms, achieving remarkable success in a remarkably short period. This accomplishment has inspired numerous entrepreneurs to explore investing in the Rappi clone to elevate their conventional businesses.

Rappi Business Model

If you want to know more about the Rappi business model and its working strategy and dive into how Rappi makes money, you are at the right place. Let’s quickly look at the success story of Rappi, its business & revenue model.

What is Rappi?

Rappi is a Latin American super-app that originated in Bogotá, Colombia and has expanded its presence across various regional countries. A multi-service platform offers users a wide range of on-demand services, making it a one-stop solution for diverse daily needs.

Some of the services provide by Rappi include food delivery, grocery delivery, pharmacy deliveries, alcohol delivery, and even courier services. Users can access these services through the Rappi mobile app or website. It has gained popularity for its convenience and ability to connect users with nearby stores and services quickly.

Rappi Success History: How Delivery Platform Gained Popularity?

Rappi is not just a delivery service; it’s a trailblazing consumer tech company that has redefined convenience in Latin America and beyond. Established in 2015, Rappi has risen to prominence by seamlessly connecting consumers with their every need, from ready-to-eat meals to groceries, clothing, and virtually anything you can imagine.

This super app bridges the gap between consumers and a network of independent contractors ready to fulfill those needs swiftly and efficiently. A Rappi business model has catapulted the platform into becoming a household name in Latin America and has disrupted traditional delivery and convenience services.

In just a few years, Rappi has revolutionized how people shop and receive essential items and secured its place as a true tech innovator in the ever-evolving world of online delivery services. Let’s dive deeper into the journey that has made Rappi a standout success in the realm of consumer technology and convenience.

Industry: Logistics, On-demand delivery (e-commerce), and Financial Services

Founded: 2015; 8 years ago

Founders: Felipe Villamarin, Sebastián Mejía, and Simón Borrero.

Headquarters: Bogotá, Colombia

Area served: Brazil, Colombia, Chile, Argentina, Costa Rica, Mexico, Ecuador, Peru, and Uruguay

Products: Mobile app

Services: Financial services and delivery (commerce)

Revenue: Annual revenue is $220.0M

Number of employees: 3,043 employees

Website: rappi.com

Platform: Android and Apple

Rappi Funding History: How Rappi Generated Revenue?

Rappi generates revenue primarily through delivery fees, commissions from partner restaurants and stores, and subscription services such as RappiPrime. The company has been rapidly expanding and diversifying its revenue streams as it grows. Quickly look at the company’s funding history to know more.






Y Combinator

$2 million



Sequoia Capital

$9 million

Series A


Andreessen Horowitz

$30 million

Series B


DST Global

$200 million

Series C


SoftBank Group

$1 billion

Series D


T. Rowe Price

$1 billion

Series E


Baillie Gifford

$500 million

Series F


GIC (Singapore)

$800 million

Series G


Latin America’s delivery app Rappi has entered into an agreement with more extensive food chains to target iFood. Box Delivery served significant chains like Burger King, McDonald’s, Outback, Zé Delivery, and Pizza Hut at the acquisition time.

Colombia-based Rappi made the biggest acquisition by acquiring Box Delivery. The super delivery platform offers last-mile delivery services to retailers and restaurants, which creates an average of one million deliveries. 

Box, in 2022, posted $39.5M in sales; this deal aims to strengthen Rappi’s delivery operations. The platform also enables Rappi to compete better with iFood.The acquisition will allow the super app to meet the growing restaurant demand. 

Rappi has attracted significant investment and has grown rapidly, becoming a prominent player in the on-demand delivery space in Latin America, catering to the needs of consumers looking for fast services.

Rappi Business Model: How Rappi Works?

The Rappi business model revolves around providing a technology-driven platform that connects consumers with local businesses and offers a seamless delivery experience. Unique business model is built on the convenience of its platform, offering a wide array of goods as well as services that can be delivered to customers quickly. 

Rappi, the Latin American on-demand delivery anything app, has crafted a robust three-sided network that bridges the gap between customers, stores, and delivery providers. This interconnected ecosystem creates value for all stakeholders involved, making it a win-win for everyone. Let’s dive to know how:


Rappi caters to a diverse range of customers with various needs and preferences:

Time-Strapped Individuals

In today’s fast-paced world, people have no time due to hectic schedules. Rappi has become their go-to solution, offering a convenient way to access essential goods and services without leaving their homes or workplaces.

Safety-Conscious Consumers

Particularly during challenging times like COVID-19, safety becomes paramount. Rappi provides a secure and contactless option for customers to obtain products and meals while minimizing exposure to crowded public spaces.

Convenience Seekers

For those who value the convenience of doorstep delivery, Rappi stands out as the go-to platform. It simplifies the ordering process and ensures that products arrive at customers’ doorsteps hassle-free.

Discount Enthusiasts

Rappi appeals to savvy shoppers who seek to maximize their savings. Offering various discounts, deals, and promotions allows customers to order products while enjoying cost-effective benefits.


Rappi extends its value proposition to a wide range of stores, helping them thrive in the digital age:

Newly Launched Businesses

Startups and newly established stores can leverage Rappi to gain visibility and reach a broader customer base. It provides a digital platform for them to showcase their quality products, compensating for their lack of an established online presence.

Marketing Assistance

For businesses with limited online marketing resources and strategies, Rappi serves as a valuable partner. It facilitates an avenue for stores to promote their services as well as products to a vast audience without the need for an extensive online marketing plan.

Customer Base Expansion

Rappi enables stores and restaurants to attract new customers and expand their order volume. It functions as a growth catalyst, driving traffic and revenue for these establishments.

Resource-Challenged Businesses

Stores that lack the necessary human resources for in-house delivery can rely on Rappi’s delivery providers, streamlining the logistics of getting products into customers’ hands.

Delivery Providers

Rappi creates opportunities and incentives for delivery providers:

Additional Income

Individuals looking to boost their earnings can join the Rappi network as delivery providers. It provides a flexible way to earn extra income on their own terms.


Delivery providers benefit from the flexibility of choosing their working hours, allowing them to balance their work with personal commitments and preferences.

Tips and Rewards

Satisfied customers often show appreciation by providing tips, offering an additional source of income for delivery providers who provide excellent service.

Rappi business model connects customers, stores, and delivery providers. Its value proposition addresses each segment’s unique needs and aspirations, making it a pivotal player in the Latin American on-demand delivery and service industry.

How Does Rappi Work?

Rappi is an on-demand delivery and service platform primarily operating in Latin American countries. Here’s how Rappi works:

Mobile App

Rappi operates primarily through a mobile app, which is available for download on smartphones. Users need to install the app to access its services.


To use Rappi, customers, delivery providers (known as “Rappi Tenderos”), and stores/restaurants need to register on the platform. Users create an account by providing their contact information, including phone number and email.

Browsing and Ordering

Customers: Once registered, customers can browse through a wide range of products or services offered on Rappi. These include food delivery, groceries, pharmaceuticals, electronics, alcohol, and more. Customers can select items from various stores and restaurants listed on the app.

Stores/Restaurants: Partner stores and restaurants list their products and menus on Rappi. They provide details such as product descriptions, prices, and images. They can also set their own delivery radius and terms.

Placing an Order

Customers: Customers add their desired items to the virtual cart within the app. They can customize orders, apply discounts or promo codes, and specify delivery instructions.

Stores/Restaurants: When a customer orders, the store or restaurant receives the order request through the Rappi platform.


Customers: Customers can make payments for their orders within the app using various methods, including credit cards, debit cards, digital wallets, and cash on delivery.

Stores/Restaurants: Rappi handles the payment processing and transfers the payments to the respective stores or restaurants.

Order Processing

Once an order is received, the store or restaurant prepares the items for delivery. This may involve packaging food, selecting groceries, or gathering other products.

Assigning a Rappi Tendero

The Rappi system assigns the delivery to a nearby Rappi Tendero. This courier can use a car, bicycle, or even on foot, depending on the location and the delivery method the customer chooses.

Real-time Tracking

Customers: Customers can track their orders in real time through the app. They receive updates on their delivery status, including when the Rappi Tendero has picked up the order and when it is on its way.

Stores/Restaurants: Partner stores and restaurants can also track the progress of their orders and monitor the delivery process.


Rappi Tenderos: The Rappi Tendero delivers the order to the customer’s specified location. They may follow any special delivery instructions provided by the customer.

Customers: Upon receiving the order, customers can inspect the items and ensure they are correct and in good condition.

Ratings and Feedback

After the delivery, customers can rate their experience and provide feedback on the service and products.


Rappi provides customer support through the app, allowing users to address any issues, seek assistance, or resolve concerns related to their orders.

Rappi’s platform facilitates the seamless ordering and delivery of a range of products as well as services, connecting customers, stores, and delivery providers while offering real-time tracking and convenience to users.

Rappi’s Super App Ecosystem: A Multifaceted Approach to Convenience

A Rappi business model revolves around offering a wide range of services through its platform, transforming itself into a “Super App.” This Super App concept combines multiple services delivered through a single application. Here are the key verticals or categories that make-up Rappi’s Super App:

Food Delivery

  • Rappi started as a food delivery service and remains a significant part of its offering.
  • Customers can choose from various restaurants, browse menus, and complete their entire food ordering and payment process within the app.

Deliveries of Groceries

  • While initially focusing on meal delivery, Rappi expanded into grocery delivery.
  • It formed partnerships with major retail companies and supermarkets to provide a convenient grocery shopping experience through the app.


  • Using the app, Rappi allows users to complete a wide range of errands and tasks.
  • This can include tasks like delivering packages, exchanging merchandise, and other on-demand services.

Online Payment Transfers (RappiPay)

  • RappiPay is a financial services vertical that enables users to transfer money from their bank to others. 
  • Users can use credit cards or credits stored in the app’s digital wallet for these transactions, and the service is gaining popularity among users.


  • Rappi teamed up with scooter-sharing startup Grin to offer micro-mobility services.
  • Users can rent scooters through the Rappi app, making it a one-stop shop for transportation needs.

Supermarkets and Retail Stores

  • Rappi’s platform includes a vertical dedicated to supermarkets and retail stores.
  • Major supermarket chains like Exito and Carulla are listed on the app, allowing customers to shop for groceries and retail products.

Financial Services

  • Rappi offers various financial services, including RappiPay for money transfers.
  • The platform is expanding its financial services offerings, possibly including additional features like loans and insurance.

Rappi Travel

  • Rappi expanded into the travel vertical, allowing customers to directly book flights and hotels at the best and most competitive prices through the app.
  • This vertical provides added convenience to users looking to plan their travel arrangements.

Rappi’s Super App strategy aims to offer users a convenient ecosystem, covering their daily needs and more. It creates synergy between these different verticals, providing a seamless experience for customers while offering opportunities for couriers (Rappi Tenderos) to earn income. This multifaceted approach has allowed Rappi to become a prominent player in the Latin American market, serving various customer needs.

Rappi Revenue Model: How Does Rappi Make Money?

Rappi generates revenue through fees for its various services. Here’s how Rappi makes money, along with approximate percentage charges for some of its key revenue streams:

Commission Fees from Partner Businesses

Rappi charges partner restaurants, stores, and retail businesses a commission fee for every order placed through the platform. This fee typically ranges from 10% to 30% of the total order value, depending on the agreement with the business.

Delivery Fees for Customers    

Customers using Rappi often pay a delivery fee for the convenience of having their orders delivered to their doorstep. This fee differs depending on factors such as distance and order value but can range from 5% to 15% of the total order cost.

RappiPrime Subscription    

Rappi offers a subscription service called RappiPrime, which provides customers with benefits like free delivery on specific orders, exclusive discounts, and priority customer support. Customers pay a monthly/ annual fee for this service, and Rappi retains the entire subscription amount.

Promotional Partnerships    

Rappi partners with various brands and businesses to run promotional campaigns and offer discounts to its users. These partnerships often involve revenue-sharing arrangements where Rappi earns a percentage of the sales generated through these promotions.

Payment Processing Fees    

When customers make payments through the Rappi app using credit cards or digital wallets, Rappi may charge a small processing fee. This fee is a % of the transaction amount, around 2% to 3%.

In-App Advertising    

Rappi may display advertisements from businesses within its app. Advertisers pay Rappi for ad placements, and these revenues can vary depending on the reach and engagement of the ads.

Financial Services (RappiPay)    

Rappi offers financial services like money transfers through RappiPay. While it may not charge transaction fees for bank transfers, it could potentially earn money through foreign exchange rate spreads or interest on stored balances.

Micro-Mobility Rentals    

In the micro-mobility vertical, where users can rent scooters, Rappi earns a portion of the rental fees paid by users. The percentage can differ depending on the partnership terms with scooter providers.

It’s important to note that the specific percentage charges may vary by region and based on individual agreements with businesses and partners. Rappi’s revenue model is diverse, relying on a combination of fees, commissions, subscriptions, and partnerships to generate income while providing its customers a wide array of services.

Get All Like Rappi Build Today!

Rappi has established a highly successful business model by evolving from a simple food delivery service into a multifaceted Super App catering to diverse customer needs. Through its platform, Rappi seamlessly connects customers, stores, and delivery providers, offering convenience, efficiency, and a comprehensive ecosystem of services. Its revenue streams, including commission fees, delivery charges, subscription services, and partnerships, have allowed it to meet customer demands and create a profitable business in the Latin American market.

If you’re inspir by the Rappi business model and eager to enter the on-demand delivery and service industry, developing an app similar to Rappi is a promising opportunity. White Label Fox provides a valuable solution with their customizable app development services, which can be instrumental in launching your own on-demand delivery platform. Whether your focus is on food delivery, groceries, or a combination of services, White Label Fox offers the technological expertise and support needed to jumpstart your venture.

By embracing such solutions, you can efficiently enter this rapidly growing market, responding to the increasing demand for convenient and on-demand services. Moreover, with the ability to tailor the platform to your specific market and business objectives, you can create a unique offering that resonates with your target audience.

Incorporating technology and features similar to Rappi into your own platform allows you to provide customers, stores, and delivery providers with a seamless and efficient experience, mirroring the success of established players in the industry. This approach streamlines your business development process and positions you well to thrive in the competitive landscape of on-demand services.

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